Also known as DoT, refers to consumers’ personality disposition. It refers to individuals’ propensity to trust other people. DoT is composed of two concepts: faith in humanity and a trusting attitude. Faith in humanity is the general assumption that all people are good-natured and dependable. From this point of view, there is no reason not to trust anyone. On the other hand, a trusting attitude assumes that if one deals with other people as if they are well meaning and reliable, then these people will act in a manner that promotes trustworthiness.
Published in Chapter:
Consumer Adoption of E-Government in South Africa: Barriers, Solutions, and Implications
Richard Shambare (University of Venda, South Africa)
Copyright: © 2016
|Pages: 28
DOI: 10.4018/978-1-5225-0282-1.ch009
Abstract
This chapter examines South African consumers' patterns of adoption of electronic governance systems. Three elements related to e-government adoption are examined. Firstly, the development of e-government in South Africa is explored. Secondly, the chapter investigates the barriers constraining the public's utilisation of e-gov. Thirdly, suggestions on how e-government initiatives could be better aligned to the Principles of Batho Pele, or people-centred governance, are proffered. To achieve the first objective, an extensive review of the literature encapsulating e-government, South African public services, information communication technologies and commerce is conducted. To achieve the second objective, a survey of 349 consumers from two South African provinces was conducted to explore barriers associated with e-gov adoption. Findings show that although the Batho Pele Principles are pronounced in public sector organisations' missions, their implementation within e-gov still remains a challenge. A plethora of challenges were observed to retard e-government adoption.