Search the World's Largest Database of Information Science & Technology Terms & Definitions
InfInfoScipedia LogoScipedia
A Free Service of IGI Global Publishing House
Below please find a list of definitions for the term that
you selected from multiple scholarly research resources.

What is Distributed Work

Handbook of Research on Electronic Collaboration and Organizational Synergy
Work done by multiple individuals across different locations and time.
Published in Chapter:
The Limits of Anytime, Anywhere Customer Support
Larry R. Irons (University of Missouri, USA)
DOI: 10.4018/978-1-60566-106-3.ch033
This chapter reviews research in distributed work, relating it to the way organizations manage collaboration between home-based customer support agents. The analysis focuses on the importance of shared identity to development of trust and social capital. The distributed work literature recognizes trust enables knowledge sharing through social exchange and gift giving activity. The discussion outlines two social norms—the norm of beneficence that encourages gift giving and the norm of reciprocity that encourages social exchange. These two norms provide a framework for understanding how knowledge sharing starts and continues in organizational relationships. The chapter next discusses the organizational strategies companies use to implement home-based customer support. The discussion concludes that the available research findings of applied studies of distributed work suggest that the most effective organizational strategy for home-based customer support enables knowledge sharing by blending face-to-face meetings, with other employees and management, and distributed work online.
Full Text Chapter Download: US $37.50 Add to Cart
More Results
Anytime, Anywhere Mobility
Collaborative work carried out by several persons at different geographical location.
Full Text Chapter Download: US $37.50 Add to Cart
Communication in Global Virtual Activity Systems
Work that has been divided up among multiple team members who typically operate in physically separated locations.
Full Text Chapter Download: US $37.50 Add to Cart
Distributed Work Arrangements Supporting Organizational Needs
A type of work performed by a group of workers while some or all of them are working at distributed (different) workplaces.
Full Text Chapter Download: US $37.50 Add to Cart
eContent Pro Discount Banner
InfoSci OnDemandECP Editorial ServicesAGOSR