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What is Diversity Process Advantage

Handbook of Research on Workforce Diversity in a Global Society: Technologies and Concepts
The superior problem solving and social integration and communication processes derived from different demographic groups that can help an organization execute operations more quickly, efficiently, and effectively, ultimately outperforming the competition (Yang, 2005).
Published in Chapter:
Training and Development: Leveraging Diversity to Gain Strategic Advantage in Corporate Settings
Denise Philpot (University of North Texas, USA) and Laura Pasquini (University of North Texas, USA)
DOI: 10.4018/978-1-4666-1812-1.ch014
Abstract
As the world becomes smaller through globalization and the definition of diversity expands to accommodate new dimensions, it becomes increasingly important to identify and measure these changes and interpret how they influence strategic decision-making within organizations. To achieve an organization’s stated goals, it is not only important to recognize this diversity, but also build programs to incorporate the benefits of diversity while minimizing any negative aspects associated with this construct. Sharing case studies of best practices will highlight successes that can be used as models for those organizations that are addressing their training needs in the area of organizational diversity. This chapter will share tools designed to help organizations evaluate their needs in terms of diversity training and development. These resources can help training and development professionals identify needs, design curriculum, create evaluation tools for assessment, and evaluate costs to deploy strategic training and development programs.
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