Search the World's Largest Database of Information Science & Technology Terms & Definitions
InfInfoScipedia LogoScipedia
A Free Service of IGI Global Publishing House
Below please find a list of definitions for the term that
you selected from multiple scholarly research resources.

What is Document Workflow Management System

Chapter 2
Cases on Electronic Record Management in the ESARBICA Region
The name given to the electronic document and records management system that was implemented at the Ministry of Investment, Trade and Industry of Botswana.
Published in Chapter:
Managing Change in Electronic Document and Records Management System Implementation at the Ministry of Investment, Trade, and Industry in Botswana
Olefhile Mosweu (University of Johannesburg, South Africa)
Copyright: © 2020 |Pages: 31
DOI: 10.4018/978-1-7998-2527-2.ch002
Abstract
Electronic document and records management systems (EDRMS) have been implemented in organisations in order to, among others, improve delivery of services. Implementation alters work processes, and if the change is not properly managed, intended deployment benefits are not realised. The Ministry of Investment, Trade, and Industry (MITI) implemented the Document Workflow Management System (DWMS), an EDRMS, to improve service delivery through a technology-enhanced records management system. Implementation faced user resistance. Using documentary reviews and interviews to collect data, this chapter describes the change management activities instituted to promote adoption and use of DWMS. Data collected from purposively selected action officers and records officers was analysed thematically. The study found that the poor management of change brought by DWMS led to resistance to adopt and use the system.
Full Text Chapter Download: US $37.50 Add to Cart
eContent Pro Discount Banner
InfoSci OnDemandECP Editorial ServicesAGOSR