The platform where public services are provided in a simple, understandable way at a single Webpage to citizens and businesses in Turkey. At this platform, information pages, service-oriented applications for citizens and businesses, as well as cross-institutional transactions among public institutions are provided.
Published in Chapter:
Development and Implementation of E-Government Services in Turkey: Towards a More Citizen-Oriented Public Administration System
Asim Balci (Turksat - International Satellite and Cable Operator and Selçuk University, Turkey), Erhan Kumas (Turksat - International Satellite and Cable Operator, Turkey), and Tunç D. Medeni (Turksat - International Satellite and Cable Operator, Turkey)
Copyright: © 2009
|Pages: 22
DOI: 10.4018/978-1-60566-650-1.ch045
Abstract
Development and extensive use of information and communication technologies has led to important implications for public sectors throughout the world. As a result, in governmental services, citizens have been enjoying better quality services, in an efficient and effective manner. e-government, however, is more related to “government” rather than the “e” as the technical and technological one. The challenge is to use technologies to improve the capacities of government institutions, while improving the quality of life of citizens by redefining the relationship between citizens and their government. Accordingly, this chapter focuses on e-government applications highlighted to reach a more citizen centric e-government in Turkey. Especially, two concepts of e-government, content management system and measuring citizens’ satisfaction from e-services are underlined. Therefore, after giving a theoretical background first on e-government, content management and then measuring e-services satisfaction, new developments towards these concepts are accounted.