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What is eGovernment

Encyclopedia of Information Science and Technology, Third Edition
A tool to develop and deliver high quality, seamless and integrated public services; to enable effective constituent management; and to support the economic and social development goals of citizens, business and civil society.
Published in Chapter:
Public Service Delivery in a Municipal Information Society
Udo Richard Averweg (eThekwini Municipality, South Africa & University of KwaZulu-Natal, South Africa)
DOI: 10.4018/978-1-4666-5888-2.ch459
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More Results
Project Management for Transformational eGovernment
Focuses on the use of new information and communication technologies by governments as applied to the full range of government function through the networking potential offered by the Internet, and related technologies have the potential to transform the structures and operation of government.
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Open Source Software Use in Local Governments
The provision of governmental services (tax payments, permit pulling, etc.) via a website or other electronic means.
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Project Management in Government
The utilization of Information Technology (IT), Information and Communication Technologies (ICTs), and other web-based telecommunication technologies to improve and/or enhance the efficiency and effectiveness of service delivery in the public sector.
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Bridging the Gap between Citizens and Decision-Makers: Are ICTs the Appropriate Means for Reconfiguring Traditional Notions of Citizenship and Participation in Public Affairs?
the use of information and communication technology to provide and improve government services, transactions and interactions with both citizens and businesses.
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Standards for Achieving Interoperability of eGovernment in Europe
“The use of information and communication technology [ICT] to support and improve public policies and government operations, engage citizens, and provide comprehensive and timely government services“ (European eGovernment Society).
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The Roles of Business Process Modeling and Business Process Reengineering in E-Government
The use of information and communications technology (ICT) to improve the activities of public sector organizations.
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eGovernance: ICT and the Essential Roles of Knowledge Management and Learning Organization Behavior for Good Governance
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