What is Emergent Work Processes

Beside formalized work processes, organizations also present work processes that aren’t a priori formalized and often rely heavily on tacit knowledge and experience distributed among involved actors. To develop information systems (IS) to assist such work processes is a challenging task. The traditional approaches for modeling often reveal short in emergent and informal work processes which are hardly elicited in requirements phase. In this work we’ve focus in the collaborative dimension of an informal work process to develop a IS aiming to improve the outcome of such process. Teams shared awareness was used as coordination and control mechanism for a loosely coupled collaboration model. The implementation of the proposed conceptual approach in a hospital facility is reported.