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What is Emotional Intelligence

Handbook of Research on Managerial Practices and Disruptive Innovation in Asia
It is the ability of a person to perceive, understand, regulate and manage one’s own and others’ emotions.
Published in Chapter:
Disruption in HR Through Inclusive Emotional Culture: Key to Sustainable Growth in Indian Businesses
Nitu Ghosh (REVA University, India)
DOI: 10.4018/978-1-7998-0357-7.ch005
Abstract
Diversity in workforce has demanded the need to develop inclusive culture that suffices the needs, interests, and emotions of all equally. High-performing organizations have incorporated emotions in their mission, creating an emotional culture that accentuates emotional intelligence of their talent force rather than suppression of emotions. The chapter explains how and why organizational cultures are transforming into inclusive emotional cultures. Through an analysis of cases of Indian multinationals, the antecedents and outcomes of Inclusive emotional culture is described through Inclusive Emotional Culture Framework model. Views of HR managers are expressed through content analysis qualitative technique. The chapter provides a key to sustainable development of Indian businesses amidst the doldrums of global business environment through inclusive emotional culture integrating values of long-term sustenance and development.
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“But We've Got No Power”: The Leadership Role of the Program Director
The capacity of individuals to understand both their own feelings and reactions to circumstances and also the feelings and reactions of others. Emotional intelligence is fundamental to empathy and to interpersonal skills.
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Key Ingredients for Fostering Emotional Intelligence in Children
The ability to be cognizant of, control, and express one's emotions, and to manage interpersonal relationships judiciously and empathically.
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Multiculturalism in the Workplace: Leading With Emotional Intelligence at Every Level
The ability to identify and understand one’s emotions, the emotions of others’, and to use that ability to manage relationships.
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Study of Students Emotional Intelligence Influencing Factor of Their Readiness for Online Learning: An Empirical Investigation
EI can be defined as the ability of an individual to understand and manage his emotions or feelings which helps in accomplishment of goals. It includes the regulation on one’s own emotions.
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Nurturing Spiritual Intelligence in the Classroom
Emotional intelligence is also known as the emotional quotient (EQ). It is the ability to recognize and manage one’s own emotions, adapt to the environment, and empathize with others. It consists of five major components: self-awareness, self-regulation, motivation, empathy, social skills.
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Addressing Emotions within E-Learning Systems
Emotional intelligence is the underlying general competence that comprises a variety of emotional skills. Such skills vary according to the different models of emotional intelligence proposed.
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Emotional Intelligence: Preparing and Retaining Our Most Gifted Educators
Emotional intelligence refers to skills in recognizing, managing, communicating, and understanding one’s own emotions, as well as the emotions of others.
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The Influence of Emotions in Making Hard Decisions in Organizational Contexts
This is a kind of intelligence purportedly comprised of five basic qualities: the ability to recognize one’s own emotions, competency to manage these emotions, self-motivation, accurate recognition of emotions in others, and capacity to handle relationships.
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Professional Collaboration in Teams
The ability to recognize and manage emotions properly.
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Staff Turnover at the Crossboarder Hotel Company: A Strategic-Longitudinal Investigation, Part A
Describes the mental ability an individual possesses enabling him or her to be sensitive and understanding to the emotions of others, as well as to manage his or her own emotions and impulses.
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The Importance of Leadership, Corporate Climate, Use of Resources, and Strategic Planning in Family Business
The ability that allows us to identify, understand, and manage emotions properly so that relationships with others are facilitated.
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Overcoming Barriers
The capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically.
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The Role of Emotional Intelligence in the Culture-Entrepreneurship Fit Perspective
Capacity of individuals to recognize their own, and other people’s emotions, and use this understanding to guide behaviors.
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ChatGPT and the Education System: Challenges and Risks in Teaching Learning Systems
The ability to recognize, understand, manage, and effectively navigate one's own emotions and the emotions of others.
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Enabling a Technological Paradigm Shift: Advancing Leaders With High Emotional Intelligence
The capability to screen, understand, and acknowledge one’s emotions and uniquely leverage them to be a game-changer.
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Age, Race and Gender Issues Related to On-line Learning
The awareness of and ability to manage one’s emotions in a healthy and productive manner.
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How Active Learning Can Make a Difference
Refers to the ability to identify and manage one’s own emotions, as well as the emotions of others.
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Leaders and Followers: The Leadership Style Perceived in Modern Organizations
Is the ability to manage their own emotions and the emotions of others in order to achieve the proposed objectives.
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Business Competencies Within Unstable Business Environments
An ability of individuals to use their emotions to adapt to changes in the external environment or to achieve goals
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Beyond Digital Tools: A Transdisciplinary Approach to Healthcare
It is the capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically.
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Emotional Intelligence Model for Managers in Turkish Banking Sector and an Application
Emotional Intelligence is a skill of perceiving, understanding, using and regulating own and others’ emotions so as to develop personal and social relations; moreover, overcoming problems.
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Tailored Leadership as a Post-COVID-19 Opportunity for Enhanced Performance
The ability to be aware of and manage one’s own emotions and the emotions of others.
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The Role of Human Factors in Web Personalization Environments
It describes an ability, capacity, or skill to perceive, assess, and manage the emotions of one’s self, of others, and of groups.
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Emotional Intelligence and Job Stress
The ability to recognize one’s emotions/feelings and the emotions/feelings of others.
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How Emotional Intelligence and Consciousness (Mindfulness) in Education Can Provide a New Character and Orientation to the Nation
The ability of man to monitor his own feelings and those of others, to distinguish them and use them to guide his actions and thoughts.
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Emotional Intelligence and Customer Satisfaction of Online Health Information
The ability to understand and manage emotions of the client and can make the difference in whether the customer decides to come back to the online health services.
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Executive Function Coaching in Higher Education
The ability to control and express one’s emotions and to handle interpersonal relationships judiciously and empathetically.
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Leading Innovation to Endure COVID-19
An ability to manage one's emotion and the emotions of subordinates using effective communication skills and social intelligence in managing business relationships.
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Emotional Intelligence and Empathic Linguistic Power in Times of Crisis
The ability to understand, internalize, process and regulate emotions to be able to adapt to ever-changing circumstances.
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Social and Emotional Learning (SEL) Assessment in After-School Care: How Accessible Evaluation Can Lead to Widespread Quality Implementation
Emotional intelligence (otherwise known as emotional quotient or EQ) is the ability to understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges and defuse conflict.
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Emotion Regulation at Work: Employee and Leader Perspectives
The ability to understand, manage emotions and show empathy to others.
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Teaching Communication Skills to Foster Social-Emotional Learning
The ability to understand and manage one’s emotions in ways that are positive to relieve stress, to show empathy toward others, and to communicate effectively.
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Relationships Between Emotional Intelligence, Willingness to Communicate, and Classroom Participation: Results From Secondary Education in Spain
The ability to manage both one’s own emotions and understand the emotions of people around them. There are five key elements of EI: self-awareness, self-regulation, motivation, empathy, and social skills.
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Shake It Off: Emotional Keys for a Successful Performance in the Clinical Environment
The ability to understand and manage one's own emotions and effectively handle interpersonal relationships.
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Global Leadership Competencies and Orientations: Theory, Practice, and Future Implications
This refers to the ability to understand and manage personal emotions and that of others effectively.
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Re-Designing the Architecture Curriculum Through the Lens of Graduate Capabilities
The ability to be aware and manage emotion of the self, and to be aware of emotions of others and how they can be reasoned to guide one’s decision making, in managing relationships and in pursuing goals.
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Program Directors as Collegial Academic Leaders
The capacity of individuals to understand both their own feelings and reactions to circumstances and the feelings and reactions of others. Emotional intelligence is fundamental to empathy and to interpersonal skills.
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Trends in Management of TI Projects and CEO Competence
The ability to properly manage emotions, both their own and others.
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Emotional Intelligence and Transformational Leadership: Essential Tools to Prevent Corruption in Organizations
A person's ability to recognize, understand, and manage their own emotions, as well as to recognize, understand, and respond appropriately to the emotions of others.
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Launching Diversity-Intelligent Strategies in Organizations: A Leadership Development Perspective
The ability to recognize the meaning of emotions and their relationships, and to reason and solve problems on the basis of them and consists of three mental processes: appraising and expressing emotions in the self and others, regulating emotion in the self and others, and using emotions in adaptive ways.
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Navigating Moral Reasoning in Mediation
The ability to read people and understand their emotions, and how well you can recognize and respond to feelings and emotions.
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Online Teaching and Learning in Higher Education Settings: Focus on Team Effectiveness
Consist of four clusters of important competencies - self-awareness, self-management, social awareness, and relationship management ( Goleman, 1995 ).
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Teaching for Wisdom in a Changing Educational Landscape: A Learning Ecosystem Approach
Emotional intelligence is the ability to understand and manage one's own emotions and build and maintain positive relationships with others.
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Artificial Intelligence, Human Intelligence, and Orientism Management Framework: A Way to Improve Managerial Mindset and Manage Emergency
Personal emotional intelligence is the ability to manage oneself, own inner environment, autonomy, self-critique, assumption of responsibility (internal ecology); social emotional intelligence is the ability to manage relationships, the external social environment (external ecology).
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The 360-Degree Gender Sphere and the Six Strategies to Create Resilience
A four-quadrant model that is the cornerstone of leadership and interpersonal effectiveness. The premise is that everything stems from a person knowing themselves and their ability to manage and control their emotions and emotional triggers. Once that is accomplished, a person must know what other’s triggers are to effectively interact and motivate others.
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Emotional Intelligence Skills, Leadership, and Conflict in Effective Decision Making Process
Emotional Intelligence is a skill of perceiving, understanding, using and regulating own and others’ emotions so as to develop personal and social relations; moreover, overcoming problems.
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Communicating a Professional Image
The capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically.
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Futuristic Chatbots: Expectations and Directions for Accomplishment
Emotional intelligence pertains to the capacity to identify, comprehend, and regulate one's own emotions as well as the emotions of others. It enhances effective communication, empathy, and interpersonal skills, promoting healthier social connections.
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Integrating Social Emotional Learning Into the Formative Development of Educator Dispositions
Interpersonal and intrapersonal skills that are the foundation of social emotional learning.
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Emotional Self-Awareness, Self-Care, and Occupational Stress in Mental Health Professionals
A person’s ability to perceive, understand, regulate, and express their own emotional states as well as those of others.
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Silent Struggles of D/deaf Youth
The capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically.
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Measuring Emotions and Empathy in Educational Leadership
Emotional intelligence (sometimes referred to as emotional quotient or EQ) is the ability to understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict.
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Interpersonal Communication Application to Leadership
Emotional intelligence (e.g. EI) is the ability to comprehend one’s own emotions and the emotions of another. For this chapter, emotional intelligence acts as a discriminate guide that allows leaders to use of information to be facilitated through thinking, behavior, development, and decision making. It involves a sense of self-consciousness and emotion awareness that allows one to tap into their own emotions and the emotions of others.
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Leaning In With Empathy: Leading Through a Global Pandemic
The ability to recognize, understand, and manage personal emotions while recognizing, understanding, and influencing the emotions of others.
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Words Out of Feelings: Global Competence and Emotional Intelligence in a Virtual Exchange Program
The ability to recognize the meanings of emotions and their relationships, helping with problem-solving.
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Emotional Aspects of Leadership in the Modern Workplace
The capacity that leaders and subordinates demonstrate when they recognize their own and other people's emotions, when they discriminate between different feelings and label them appropriately, and when they use information relating to emotions in order to guide their own and other’s thinking and behavior.
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Leadership and Technology Integration in India: A Systematic Literature Review
Awareness and regulation of one’s emotions as well as emotions of others for effective interpersonal relationships.
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Social Emotional Learning in STEM Higher Education
This is the ability to discern and regulate one’s emotions and make an impact on others.
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Leaders' Behavior in Association with Job Satisfaction and Organizational Commitment
Emotional intelligence is applicable for every human interaction. This is a term for the ability of individuals, for identify and manage their own emotions and the emotions of others. This is also the ability for individuals’ thinking and behavior. It is also the ability to understand what motivates others and to build stronger bonds with others. Those with higher emotional intelligence are better leaders.
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Digital Entrepreneurship and Personal Resilience on New Business Models in the 21st Century
Emotional intelligence (otherwise known as emotional quotient or EQ) is the ability to understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict.
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CHEERleadership: Culturally Competent, Holistic, Equity-Minded, Empathetic, and Responsive School Leadership
The capacity to be aware of, control, and express one’s emotions, to handle interpersonal relationships judiciously, and to be empathetic.
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Out of Trauma Comes Strength: The Trauma-Informed Positive Education (TIPE) Model
The ability to manage our feelings and emotions in ourselves and through our relationships with others.
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The Coaching Leadership Style (CLS)
Centered in managing emotions, empathy, self-awareness, self-confidence, and the ability to embrace change.
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Teachers' Survival Kit in the Classroom
A group of abilities (perceiving, understanding, using and managing emotions) to join intelligence, empathy and emotions to enhance thought and understanding of interpersonal dynamics.
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An Emergency Management Perspective for First-Time Leaders
The ability to self-check one’s feelings and the feelings of others to act in a manner that is appropriately respectful to all persons one interacts with.
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Communication and Job Satisfaction
The ability to recognize and monitor one’s own and other’s emotions.
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Affective Computing
A facet of human intelligence that includes the ability to have, express, recognize, and regulate affective states, employ them for constructive purposes, and skillfully handle the affective arousal of others. The skills of emotional intelligence have been argued to be a better predictor than IQ for measuring aspects of success in life.
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The Role of Emotional Capital in Organisational KM
Broadly, the ability to effectively recognise and manage emotions. Building on Gardner’s (1983) Theory of Multiple Intelligences, Salovey and Mayer (1990 ; Mayer & Salovey, 1993 ) attempted to redefine intelligence in terms of what it takes to live life successfully. They identified five domains of personal intelligence that they labelled emotional intelligence . These domains included: self-awareness, managing emotions appropriately, self-motivation and enthusiasm, recognising emotions in others, and social competence. The concept of emotional intelligence (EI) focuses on an intra personal level of analysis, and has been used to explain individual differences in motivation, commitment, achievement and relationship/interpersonal/communication skills in organisations. EI ideas derive from cognitive psychology, social psychology and communication theory (verbal, non-verbal communication).
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Black Women, Emotional Intelligence, and Organizational Opportunities for Growth
Capacity to recognize, understand and manage the emotions behind facial, voice, and physical cues of oneself and others.
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Assistive Technology and Human Capital for Workforce Diversity
Targeted at understanding one’s and others’ emotions, and practical intelligence targeted at solving practical problems.
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Learning Strategies, Emotional Intelligence, and Academic Performance: A Case in Spain
Emotional intelligence is defined as the ability to understand and manage one’s emotions, as well as recognize and influence the emotions of those around. The term was first coined in 1990 by researchers John Mayer and Peter Salovey but was later popularized by psychologist Daniel Goleman.
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Multiple Intelligences for Global Leadership Development
“The capacity for recognizing our own feelings and those of others, for motivating ourselves and for managing emotions well in ourselves and in our relationships” ( Goleman, 1998 , p. 317).
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Emotional Elements in Learning Platforms in Open and Distributed Environments
The capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically.
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Leading With Emotional Intelligence: A Black Woman Leader's Perspective
The ability to gain a better sense of self, learn emotion management/regulation, understand the needs of others, show empathy, build positive personal and professional relationships, and make effective life decisions.
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Intelligence Applied to Smart Cities Through Architecture and Urbanism: Reflections on Multiple and Artificial Intelligences
Capability of individuals to recognize their own emotions and those of others, discern between different feelings and label them appropriately, use emotional information to guide thinking and behavior.
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Developing Fruitful Communication: How to Lead Culturally and Linguistically-Diverse International Students With Emotional Intelligence
The capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically.
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Imagining and Creating Timeless Virtual Synchronous and Asynchronous Courses
Understanding and managing your own and other people’s emotions.
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Effective Agile Project Leadership Through Competency-Based Self-Reflection
The belief that one is aware and is capable of managing and controlling self-emotions and can sensibly handle interpersonal relationships.
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Circular Leadership: Nurturing the Human Spirit to Secure Desired Futures
The capacity to be aware of, control and express one’s emotions and to build successful interpersonal relationships.
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Leadership in the Post-COVID-19 Era: New Leaders of the New Normal
It is the ability of an individual to watch, evaluate, and understand the emotions of himself and those around him. Individuals with high emotional intelligence are successful in managing their emotions and empathizing with others.
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Short-Term International Virtual Teams: Preparing Students and Employees for a Digitized, Global Workplace
A person’s ability to understand and navigate emotions and employ intelligence in a positive way, focusing on both internal (self-awareness and self-management) and external (social awareness and management).
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Emotional Intelligence Optimizes Servant-Leaders' Implementation of DEI Initiatives
Broadly categorized as self-awareness, self-management, and social awareness skills that impact relationship management. When effectively demonstrated, awareness of others' emotions, as well as being aware of one’s own feelings, is advantageous for the individual seeking to work well with groups.
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Business Communication, Digital Innovation, and Decoding Possibilities for the Student Receiver
The ability to regulate one’s own emotions as well as the ability to recognise the emotions of others. It sometimes referred to as ‘social intelligence’.
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