Broadly, the ability to effectively recognise and manage emotions. Building on Gardner’s (1983) Theory of Multiple
Intelligences, Salovey and Mayer (1990 ; Mayer & Salovey, 1993 ) attempted to redefine
intelligence in terms of what it takes to live life successfully. They identified five domains of personal
intelligence that they labelled
emotional intelligence . These domains included: self-awareness, managing emotions appropriately, self-motivation and enthusiasm, recognising emotions in others, and social competence. The concept of
emotional intelligence (EI) focuses on an intra personal level of analysis, and has been used to explain individual differences in motivation, commitment, achievement and relationship/interpersonal/communication skills in organisations. EI ideas derive from cognitive psychology, social psychology and communication theory (verbal, non-verbal communication).
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The Role of Emotional Capital in Organisational KM