These are abilities that are associated with feelings, sentiment, mood. emotional intelligence helps the individual to make more concerted and more balanced decisions because it combines the emotional and the rational aspects, being, in this way, a complement of the cognitive development. Being emotionally intelligent, the person is more assertive, more empathetic, more cheerful, more positive and acts with more dignity and elegance, namely in the level of his behavior, decision-making and conflict resolution. These skills help the individual communicate more effectively, to respect diversity and adversity, and enable cooperative work to develop. They help to disseminate and socialize knowledge, a special incidence for the uncoded, because society has codified knowledge and tacit knowledge. The coding is easy to access, interpretation and application. The tacit, as it is not yet a marketable product due to the absence of a code of reading, interpretation and application, needs other values, some of which are housed in emotional capitals. Therefore, emotional intelligence helps develop the integral individual. It develops the skills that underlie the increase of well-being and the internalization of the person's responsibility, making them more assertive, more cooperative, more tolerant and more committed. It is a process of continuous improvement of people's quality of life, and helps to develop the bonds of cooperation. With such a development, people become more cooperative and more tolerant, which gives them a competitive advantage. Simultaneously, these skills develop altruistic competence and ties of cooperation.
Published in Chapter:
Service Learning: The Essence of Social Inclusivity Through Transformational Education
Ana Martins (University of Kwazulu-Natal, South Africa), Orlando Petiz Pereira (University of Minho, Portugal), and Isabel Martins (University of Kwazulu-Natal, South Africa)
Copyright: © 2019
|Pages: 21
DOI: 10.4018/978-1-5225-6301-3.ch005
Abstract
The chapter highlights the endogenous strengths that humans have of exposing society to sustainable change. At birth, humans bring with them a triptych code including, the social, emotional and spiritual, that needs to be further developed. Those non-cognitive skills that schooling should instill are possible via service learning education. Through education, individual citizens are enthused with harmonious cognitive and non-cognitive skills which are positive, inclusive, humane, in harmony with life and circumstances. In the current complex and uncertain economy, this education model is directed at social responsibility, social innovation, citizenship, personal and social commitment. Being holistic, multi-focused and dynamic, it brings together learning, service and the economy. This learning- teaching model aligns with an intellectual and humanized society; entails two simultaneous objectives, pedagogical and community collaboration; focuses on real circumstances, deals with community-identified needs, solidarity, cooperation, harmony and commitment.