The withholding of any form of genuine expression about the individual's behavioral, cognitive, and/or affective evaluations of his or her organizational circumstances to persons who are perceived to be capable of affecting change or redress.
Published in Chapter:
Is Silence the Source of Peace, a Heaven, or a Catastrophe?: Implications From Tourism Businesses
Rahman Temizkan (Eskisehir Osmangazi University, Turkey) and Duran Cankul (Eskisehir Osmangazi University, Turkey)
Copyright: © 2020
|Pages: 21
DOI: 10.4018/978-1-7998-1474-0.ch008
Abstract
Tourism is an industry in which the service providers and the service receivers are human, and it holds a labor-intensive feature. Culture of a business is very important in achieving the satisfaction of guests. Within the tourism industry, where competition is experienced harshly, businesses need to create an environment open to new ideas, criticism, and development in order to be fruitful. In the formation of such an environment, a great responsibility falls to business management. In businesses where employees can express their thoughts freely, democracy takes up a dominant place, and contemporary management philosophy is likely to survive. In the labor-intensive tourism industry, a high level of organizational silence of employees may lead to some negative states such as insecurity in terms of organization and individual, decrease in organizational commitment and loyalty, and lack of motivation and job dissatisfaction. This chapter explores organizational silence in the tourism industry.