What is Employee Voice

Higher educational institutions (HEIs) are going through a process of structural transformation in which policies based on sound management are of growing importance. A process of change observed when the student had become a client, HEIs desire being at the top of international rankings, impulse relations with organizations outside the HEI to search new opportunities focused on socioeconomic change, and the HEI strives to achieve continuous improvement. Quality management has a fundamental role to play in this transformation process. The objective of this chapter is to reason about the application of the eight quality management principles into HEIs.