Extends the foundation ERP system’s functionalities such as finances, distribution, manufacturing, human resources, and payroll to customer relationship management, supply chain management, sales-force automation, and Internet-enabled integrated e-commerce and e-business
Published in Chapter:
Enterprise Systems in Small and Medium-Sized Enterprises
Sanjay Mathrani (Massey University, New Zealand), Mohammad A. Rashid (Massey University, New Zealand), and Dennis Viehland (Massey University, New Zealand)
Copyright: © 2009
|Pages: 15
DOI: 10.4018/978-1-59904-859-8.ch013
Abstract
The market for enterprise systems (ES), continues to grow in the post millennium era as businesses become increasingly global, highly competitive, and severely challenged. Although the large enterprise space for ES implementation is quite stagnated, now all of the ES vendors are focusing on the small to medium-sized enterprise (SME) sector for implementations. This study looks at the current ES implementation scenario in the SME sector. The purpose of the study is to gain insights into what is a typical case of ES implementation and to understand how current implementations in the SME sector differ from the earlier implementations in the large enterprise sector through a perspective of ES vendors, ES consultants, and IT research firms in a NZ context. Implications for practice in implementation processes, implementation models, and organizational contexts are discussed.