What is Enterprise Systems

Enterprise systems are software that provides solutions to an integrated business organization.

Information systems that allow companies to integrate information across operations on an enterprise-wide basis.

Web-based information systems such as Enterprise Resource Planning (ERP), Supply Chain Management (SCM), and Customer Relationship Management (CRM), tying together all aspects of the enterprise so that operations, the supply chain, distribution channels, accounting systems, and other information transfers are coordinated among the core firm and all relevant collaborators.

Software packages that support organizational processes and services, generating valuable data to support decision-making. These systems can solve enterprise-wide problems and improve data integration.

Large and complex information systems, which manage large volumes of data and support organizations to integrate and coordinate their business processes.

“Commercial software packages that enable the integration of transaction-oriented data and business processes throughout an organization (and perhaps eventually throughout the entire interorganizational supply chain)” (Markus & Tanis, 2000: 176). The systems include enterprise resource planning (ERP), customer relationship management (CRM), supply chain management (SCM), product life-cycle management (PLM) and e-procurement software (Shang & Seddon, 2002).