What is European Organization for the Safety of Air Navigation (Eurocontrol)

In this chapter, the authors propose the application of artificial intelligence (namely expert system and neural network) for estimating the mental workload of air traffic controllers while working at different control centers (sectors): terminal control center, approach control center, area control center. At each air traffic control center, air traffic controllers will perform the following procedures: coordination between units, aircraft transit, climbing, and descending. So with the help of the artificial intelligence (AI) and its branches expert system and neural network, it is possible to estimate the mental workload of dispatchers for a different number of aircraft, compare the workload intensity of the air traffic control sectors, and optimize the workload between sectors and control centers. The differentiating factor of an AI system from a standard software system is the characteristic ability to learn, improve, and predict. Real dispatchers, students, graduate students, and teachers of the National Aviation University took part in these researches.