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What is FIRS

Chapter 4
Web 2.0 and Cloud Technologies for Implementing Connected Government
A federal government establishment charged with tax administration in Nigeria. Its vision is to deliver quality service to taxpayers in partnership with other stakeholders and make taxation the pivot of national development.
Published in Chapter:
Towards Connected Governance: Citizens' Use of Web 2.0 in Nigeria
Kemi Ogunsola (University of Ibadan, Nigeria) and Temilade Precious Olojo (University of Ibadan, Nigeria)
Copyright: © 2021 |Pages: 27
DOI: 10.4018/978-1-7998-4570-6.ch004
Abstract
This contribution examines the factors (performance expectancy, effort expectancy, social influence, and trust) that influence continuance usage intention of Web 2.0 by citizens. A questionnaire was administered to 311 users of Federal Inland Revenue Service and Federal Road Safety Commission's Facebook and Twitter pages in Lagos and Ibadan in Nigeria. Descriptive analyses were used to answer three research questions, while linear regression was used to test seven research hypotheses stated in the study. Findings reveal that there is a significant joint influence of performance expectancy, effort expectancy, and social influence on citizens' continuance usage intention of Web 2.0. There is also a significant joint influence relating to trust in the internet and the government on citizens' continuance usage intention of Web 2.0. Among others, the study recommends that government agencies should engage citizens more in public decisions making processes through the use of Web 2.0-related applications.
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