Produces the police departmental product/service to the citizens of the community. Usually a sergeant who accomplishes this task by having direct contact with the officers he or she supervises to ensure accountability and performance objectives. Because of the first-line supervisor's close interaction with the patrol officers, they are the key element in identifying and reducing potential misconduct incidents within police organizations.
Published in Chapter:
First-Line Police Supervisory Leadership: A Pivotal Role in Effective Communication and Engagement
Brian Ellis (Sacramento Police Department, USA) and Anthony H. Normore (California State University – Dominguez Hills, USA)
Copyright: © 2019
|Pages: 18
DOI: 10.4018/978-1-5225-8516-9.ch012
Abstract
In this chapter, the authors highlight the extant literature on organizational leadership and its pivotal role in effective communication and engagement processes. The authors focus on first-line supervisors and the impact of communication and engagement on officers under their supervision. Employee trait, state, and behavioral constructs coupled with the culture of emotional connection between police officers and the police organization are explored. Further, in this chapter, the authors examine the principles of effective empowerment including meaningfulness, competence, mastery, choice, and impact and its applicability to effective police leadership. The outcome of the relationship between effective leadership and employee engagement is directly linked to innovation, participation, teamwork, accountability, and the ability to face challenges. Conclusions and recommendations for future research are discussed.