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What is Front Office

Encyclopedia of Information Science and Technology, Third Edition
Part of the organization that is specialized in interaction with society (citizens, companies) and that is responsible for, among other things, managing the government-society interface.
Published in Chapter:
Technology as Enabler of Institutional Reform in Government
Vincent Homburg (Erasmus University Rotterdam, The Netherlands)
DOI: 10.4018/978-1-4666-5888-2.ch272
Full Text Chapter Download: US $37.50 Add to Cart
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Technology and Transformation in Government
Part of the organization that is specialized in interaction with society (citizens, companies) and that is responsible for, among other things, managing the government-society interface.
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Adaptive Municipal Electronic Forms
The front office forms the presentation layer of the organisation to the outer world; all interaction with the outer world is being performed by the front office.
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Internet Diffusion in the Hospitality Industry
The department of the hotel that deals directly with clients. Normally, it involves the reception and the reservation sector of the hotel.
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