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What is G2C2G Approach

Chapter 2
Handbook of Research on Cultural and Economic Impacts of the Information Society
The Government to Citizen to Government (G2C2G) is a term that has been coined by the author to specifically represent an approach to design e-governance initiatives using principles of citizen-centricity. ‘G2 C 2G’, like the acronym itself, mandates to keep “ citizens ” at the center of design thinking wherein needs, expectations and potentialities of citizens must be of utmost consideration for a designer of a new e-governance initiative. G2C2G approach also advocates e-governance initiatives to imbue the local cultural wisdom, community knowledge and prevalent traditional practices of the citizens. The proposed G2C2G approach, therefore extends the concept of citizen centricity beyond the mere delineation of needs and expectations of the citizens, by responding to the varied contextual factors of local diversity.
Published in Chapter:
A Design Framework for Evolving a Citizen-Centric Information Society
Charru Malhotra (Indian Institute of Public Administration, India)
Copyright: © 2015 |Pages: 17
DOI: 10.4018/978-1-4666-8598-7.ch002
Abstract
Typically, designers of ICT based initiatives tend to consider the emerging trends of information and communication technology (ICT) as the starting point for designing an e-initiative rather than first inculcating a clarity on what services are to be delivered by such e-initiatives. ‘Technology first' or ‘Citizens First' is a conflict all designers have been confronted with, especially in the wake of all technology trends infesting the world now. To resolve this dichotomy, the present study proposes a citizen-centric framework, christened by author as G2C2G framework, which advocates combining technology in equal measures with the respective ‘socio-cultural issues' of the local populace.
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