What is Health Care Knowledge

This chapter aimed at investigating how critical success factors could influence the implementation of knowledge management at Mpilo Central Hospital (MCH). Informed by the constructivism paradigm the study employed both qualitative and quantitative research approach in a case study design. Data was collected using questionnaires and interviews from a sample size of 100 health care practitioners. Findings indicate that critical success factors play a significant role in the implementation of KM at MCH. The study concluded that in order to successfully implement knowledge management at MCH the critical success factors (structure, culture, technology, and human resource) should play an important part. The study recommends the drafting of a knowledge management policy to facilitate implementation of KM at MCH; purchase of contemporary ICTs to enable implementation of KM at the hospital and conducting of workshops and seminars to cultivate a culture of sharing and create an environment of sharing knowledge.