Individual or group with an interest in the healthcare system, including patients and their families, nurses, physicians, laboratorial technical staff, and other external entities as regulators, insurance companies, and healthcare organizations.
Published in Chapter:
Web-Enabled System Design for Managing Clinical Information
Leonor Teixeira (University of Aveiro, Portugal), Carlos Ferreira (University of Aveiro, and Operational Research Center (CIO), University of Lisbon, Portugal), and Beatriz Sousa Santos (University of Aveiro, and IEETA, Portugal)
Copyright: © 2008
|Pages: 9
DOI: 10.4018/978-1-59904-889-5.ch175
Abstract
Healthcare is characterized by a highly complex environment where the process of patient care requires an unusual amount of communication between different healthcare professionals (HCPs). For a better patient care, the various HCPs have to cooperate, a processed often called shared care (Garde & Knaup, 2006; Schabetsberger, Ammenwerth, Andreatta, Gratl, Haux, & Lechleitner, 2006). Nowadays, there is an increasing incorporation of a heterogeneous set of Information Systems (ISs)—paper-based and computer-based—on the daily work of HCPs, in order to retrieve information about patients (Coiera, 2003; Van-Bemmel & Musen, 1997). The complexity of the patient care process combined with the heterogeneity of the information resources leads to a paradigm of data redundancy in the healthcare services in general, and hemophilia care in particular.