A standardized survey instrument and data collection methodology for measuring patients' perspectives on hospital care. The HCAHPS survey contains 21 patient perspectives on care and patient rating items that encompass nine key topics: communication with doctors, communication with nurses, responsiveness of hospital staff, pain management, communication about medicines, discharge information, cleanliness of the hospital environment, quietness of the hospital environment, and transition of care. The survey also includes four screener questions and seven demographic items, which are used for adjusting the mix of patients across hospitals and for analytical purposes. The survey is 32 questions in length ( National Quality Forum, 2013 ).
Published in Chapter:
Software Evaluation From the Perspective of Patients and Healthcare Professionals
Copyright: © 2018
|Pages: 12
DOI: 10.4018/978-1-5225-2255-3.ch328
Abstract
Healthcare software evaluation is a complex process. Specifically, in the health information systems, focusing on the patients' health and on the healthcare professionals' motivation is particularly important. Doctors, nurses and other healthcare professionals use software that indirectly affects the patients. Does software improve the patients' health, their satisfaction, or the healthcare professionals' commitment/job satisfaction? How can the impact of an information system be measured from the perspective of the patients, the doctors, the nurses or the supporting staff? Some relevant efforts have been made in the last years to measure healthcare software impact. Nevertheless, the decision to extend a study to different fields may lead to many difficulties as far as its conclusions are concerned. By identifying the research questions and the most relevant works, as well as indicating the open research issue, this article is a revision of the literature on the subject. This work may be expected to be useful to all those wishing to contribute by their research in this field.