Hospitality management is the broad area covering various dimensions ensuring effective functioning of accommodation outlets such as hotels, resorts, and its associated units.
Published in Chapter:
Skill India Mission Programme in the Hospitality Management for Quality Products and Services
A. Suresh Babu (Government Arts College, Ooty, India), Junaid K. C. (Hemvati Nandan Bahuguna Garhwal University, India), and Satish Chandra Bagri (Centre for Tourism and Hospitality Training and Research, India)
Copyright: © 2022
|Pages: 20
DOI: 10.4018/978-1-7998-9510-7.ch007
Abstract
Service quality is highly related to the quality of training given to the workers and stakeholders. As the requirements of skills are changing in every industry along with the global trends, initiatives like ‘Skill India' missions have gone through many changes. This paper analyses the ‘Skill India' mission particularly in hospitality and allied sectors. The authors have conducted a broader analysis and critical evaluation of various policies, schemes, initiatives, trends, future perspectives, and challenges in skill training in the hospitality sector. For this purpose, numerous studies, regional study findings, news articles, government reports, official publications, and in-depth interviews with experts have been conducted. The study highlights the existence of a skill gap, major constraints in skilling the youth, quality of skills trained, skilling marginalised, private-public partnership, entrepreneurship initiatives, eSkill opportunities after training, feedback systems, etc. In general, these results suggest that an intensive skill gap exists in many sectors and departments.