What is Human Resource Capacity

Globally, governments are investing considerably in technology in the public sector. This intense investment in the use of technology is primarily aimed at enhancing public sector effectiveness and efficiency in delivering public goods and services. South Africa is fast-tracking the assimilation of technology in its service delivery mechanisms. However, despite the enormous investment, delivery of basic services is still dissatisfactory. Certainly, monitoring and evaluation use of technology has not also improved results as expected due to a range of challenges, ranging from varying digital literacy capacities of public servants tasked with monitoring and evaluation responsibilities, uncoordinated data flow from the various government units, as well as uneven application government policy where the use of technology for monitoring and evaluation is concerned. The chapter argues that there is a need for the government to revisit its strategy concerning the use of technology in the public sector and specifically in monitoring and evaluation.