What is Routine Work

The chapter focuses on aspects of digital transformation connected with managing human resources (HR). It aims to present trends brought to the working environment using technologies and tools to manage people and their knowledge. Firstly, the authors aim to specify selected areas of HR management influenced by the development of information technologies based on the literature review and a professional opinion. Four areas were selected: a hybrid world of work, robotic/intelligent process automation (RPA/IPA), talents, and knowledge management in the digital era. The research statements were prepared for the round table discussion with experts and a survey using the CAWI method. Practitioners' opinion was compared with theoretical findings and statements. Despite the research limitations, the results bring topical information and complement the professionals' views. Overall, respondents agree that discussed trends in HR bring new opportunities, freedom, and flexibility, but also some challenges. RPA/IPA solutions free people from routine work and give space for creativity.