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What is Inter-Operability

Handbook of Research on Enterprise Systems
Various departments organize work in silos and tend to work independently. Data forms the basis of a transaction processing system like ERP which integrates these departments so that basic data entered once can be used by many. More efficient exchanging and processing of data is required to provide a seamless execution of a service. Inter-operability therefore means the capability of different departments working together to provide a service.
Published in Chapter:
E-Government and ERP: Challenges and Strategies
Gita A. Kumta (SVKM’s NMIMS University, India)
Copyright: © 2009 |Pages: 16
DOI: 10.4018/978-1-59904-859-8.ch025
Abstract
The chapter introduces the essence of ERP in government as a tool for integration of government functions which provides the basis for citizen services. It discusses the challenges faced in modernization of government “businesses” and discusses strategies for implementation. The basis of Enterprise Resource Planning (ERP) solutions is integration of functions which capture basic data through transactions to support critical administrative functions such as budgeting and financial management, revenue management, supply chain management and human resources management. Today, Enterprise solutions (ES) go beyond ERP to automate citizen-facing processes. The integration of data sources with each contact point is essential to ensure a consistent level of service. The author expects that researchers, governments and solution providers will be able to appreciate the underlying constraints and issues in implementation of ERP and hopes that the learning from industry would be useful to plan implementation of ES in government using emerging technologies.
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