What is Interaction Richness Model

This article focuses on the use of Lotus Notes, a well-known groupware application studied in the literature for cooperation, because its features cover the broad definition of groupware as technologies providing “electronic networks that support communication, coordination and collaboration through facilities such as information exchange, shared repositories, discussion forums and messaging” (Orlikowski & Hofman, 1997, p. 12). It advances the debate on the potentials of groupware in knowledge management. It posits that although Lotus Notes has been the focus of existing research, a paucity of studies has examined its functionality in relation to knowledge management. Therefore, the authors aim to illustrate the use of Notes for cooperation, which leads to organizational knowledge management.