These are processes that better serve the citizens and improve government services, to achieve the digital transformation. Every government organization needs to make changes in order to adapt the transformation and these transformational journeys are often not smooth.
Published in Chapter:
Collaborating Decision Support and Business Intelligence to Enable Government Digital Connectivity
Leu Fang Yie (Computer Science Department, Tunghai University, Taiwan), Heru Susanto (The Indonesian Institute of Sciences, Indonesia and Brunei University of Technology, Indonesia), and Desi Setiana (Universiti Brunei Darussalam, Brunei)
Copyright: © 2021
|Pages: 18
DOI: 10.4018/978-1-7998-4570-6.ch005
Abstract
Many governments around the world are actively engaging in digital transformation, aiming to turn themselves into digital governments. Here, innovation management is one of the most critical factors for such transformation. One approach is to implement business intelligent (BI) and decision support systems (DSS). Collaboration of these two technologies is essential to bring out the best within the organizations, by way of allowing the management to make timely, effective, and correct decisions, including better processing in terms of knowledge and data that the organizations hold. Evidence suggests that implementation and collaboration of DSS and BI results in a positive impact on businesses, organizations, and governments, as well as on other related aspects of the workforce. This chapter proposes and discusses a novel implementation of innovation management approach showcasing the use of DSS and BI in achieving more open digital and connected governments.