Search the World's Largest Database of Information Science & Technology Terms & Definitions
InfInfoScipedia LogoScipedia
A Free Service of IGI Global Publishing House
Below please find a list of definitions for the term that
you selected from multiple scholarly research resources.

What is IT Service Catalogue

Chapter 255
Encyclopedia of Information Science and Technology, Fourth Edition
The service catalogue is a “handbook” describing, what can be delivered of services from any, in-house or external, IT service provider. The service catalogue aims at adjusting expectations between requesters and providers and contributes to control cost of services. Furthermore, providers are “protected” from supplying services, although desired by the client, were no services exist e.g. caused by competencies, technology, logistics.
Published in Chapter:
IT Service Management Architectures
Torben Tambo (Aarhus University, Denmark) and Jacob Filtenborg (Aarhus University, Denmark)
Copyright: © 2018 |Pages: 11
DOI: 10.4018/978-1-5225-2255-3.ch255
Abstract
IT service providers tend to view their services as quasi-embedded in the client organisations infrastructure. Therefore, IT service providers lack a full picture of being an organisation with its own enterprise archicture. By systematically developing an enterprise architecture using the unification operating model, IT service providers can much more efficient develop relevant service catalogues with connected reporting services related to SLA's and KPI's based on ITIL and newer frameworks like SIAM.
Full Text Chapter Download: US $37.50 Add to Cart
eContent Pro Discount Banner
InfoSci OnDemandECP Editorial ServicesAGOSR