Provincial model which transformed its services into citizen-centric service delivery to reach based on business process, information, and knowledge by using ICT as a development accelerator to reach better competitive advantage, convenient, independent, efficient, and effective.
Published in Chapter:
A Statistical Analysis of Priority Factors for Local e-Government in a Developing Country: Case Study of Yogyakarta Local Government, Indonesia
St.Wisnu Wijaya (Sanata Dharma University, Indonesia), Aris Dwiatmoko (Sanata Dharma University, Indonesia), Kridanto Surendro (Institute of Technology Bandung, Indonesia), and Husni S. Sastramihardja (Institute of Technology Bandung, Indonesia)
Copyright: © 2012
|Pages: 18
DOI: 10.4018/978-1-4666-0324-0.ch010
Abstract
This chapter presents findings of a study devoted to investigating the factors that influence successful implementation of e-Government at a local level in a developing country context. The study is based on the case study of Yogyakarta Local Government, Indonesia. Using qualitative methods of data gathering, the study developes a conceptual model with 27 items that were used for developing the questionnaire distributed into conducting in-depth interviews with 200 government officials in Yogyakarta, who adopted Information and Communication Technologies (ICTs) as a platform for their daily work activities. The study also conducted desk research that explored many documents on ICT implementation in the public sector. The results reveal that the most significant factors that influence success in e-Government projects are corporate culture and e-Governance competency. The other factors, in order of importance were users’ willingness and competency in using ICTs, Information quality and human resources competency, and system quality, which was moderated by information quality and human resources competency.