Specific methods or initiatives used by the organization to support the creation, transfer, storage, retrieval and application of knowledge, and they can include technical as well as human components.
Published in Chapter:
Knowledge Management Strategies Implementation in Innovation Intensive Firms
Fatima Guadamillas-Gomez (Universidad de Castilla-La Mancha, Spain) and Mario J. Donate-Manzanares (Universidad de Castilla-La Mancha, Spain)
Copyright: © 2009
|Pages: 24
DOI: 10.4018/978-1-60566-176-6.ch011
Abstract
This chapter analyses the implementation of knowledge management strategies (KMS) in technologyintensive firms. Firstly, a review of KMS in the knowledge management (KM) literature is carried out in order to conceptually establish the focus of the chapter. Next, some key factors for successful KM implementation, such as corporate culture, technological systems, ethical leadership, human resources management practices and organizational flexibility are identified and explained. After that, the case study of two firms which have successfully implemented a KMS in innovation-intensive industries, such as electronics and information technologies, is shown. Finally, and based on the results of the case study, some suggestions are extracted and recommendations are made from a managerial perspective in order to implement a KMS effectively.