Identify a number of processes considered the foremost essentials in the evolution of knowledge in an organisation. Particular knowledge processes follow the general knowledge life cycle. Therefore, these include knowledge creation, purchase, development, modification, storage, sharing, distribution, usage, application, renewal, and replacement.
Published in Chapter:
Knowledge Management as a Tool for Influencing Customers: Revisited
Richard Brunet-Thornton (University of Economics, Prague, Czech Republic), Petra Marešová (University of Hradec Králové, Czech Republic), Vladimír Bureš (City University of Seattle, Slovakia), and Tereza Otčenášková (University of Hradec Králové, Czech Republic)
Copyright: © 2015
|Pages: 22
DOI: 10.4018/978-1-4666-6547-7.ch025
Abstract
This chapter revisits an earlier published model of the Cost-Benefit Analysis method focused on KM projects. Although it continues to centre on the customer and the general market environment as knowledge sources used to evaluate the appropriateness of a Knowledge Management (KM) project, it expands the discussion to incorporate the latest research on this topic. In addition, the tangible and intangible benefits of a successful KM deployment continue to be stressed; it highlights the various barriers and sets recommendations that may be pursued. Given the on-going nature of this condition in the Czech Republic, the authors continue to pursue an active research protocol.