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What is IT Research & Analysis Firms

Chapter 10

Handbook of Research on Knowledge-Intensive Organizations

Analyst firms specializing in high-technology markets. They analyze technological developments, forecast market sizes, evaluate products and help clients understand product innovations.

Published in Chapter:

Knowledge Management and IT Research and Analysis Firms: Agenda-Setters, Oracles and Judges

Krzysztof Klincewicz (University of Warsaw, Poland)

Source Title: Handbook of Research on Knowledge-Intensive Organizations

DOI: 10.4018/978-1-60566-176-6.ch010

Abstract

The chapter discusses the role of IT Research & Analysis firms in the diffusion of knowledge management. The research is based on content analysis of reports and research notes concerning knowledge management, issued by the most influential analyst firm Gartner in years 1997-2003. It identifies three predominant roles of analysts: agenda-setters (focusing the public discourse on selected issues), oracles (offering ambiguous promises) and judges (selecting concepts, technologies and vendors). While critically evaluating the influence of IT Research & Analysis firms, the chapter documents important passages in the history of knowledge management.

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