What is Knowledge Sharing and Replication

This chapter deals with the tourism industry in general from the Malaysian context. Tourism industry (TI) across the globe is gaining momentum and is respected as an emerging business sector bringing the much needed foreign exchange and employment opportunities for the countries. Tourism as a service sector depends on the knowledge assets of the firms for building innovate services on the management of knowledge. Introduction and the evolution of knowledge management (KM) are discussed as enabling forces for the industry and making competitive advantage for Malaysia. Malaysian achievements in TI bring much needed foreign revenues and bring employment opportunities as well. KM systems stem from the need to manage service orientation of the tourism industry associated with a higher level of diversity in services requirements of the customer coming to Malaysia from across the globe. Finally, a particular set of empirical results are reported to establish the effects of KM on service innovation and performance of Malaysian tourism players. Moreover, emerging trends in the TI are highlighted as well.