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What is Organizational Capacity Building

Leadership, Management, and Adoption Techniques for Digital Service Innovation
Building an organization’s ability to address changes in its environment using agile processes, organizational structure, and governance.
Published in Chapter:
Leadership to Advance Innovation for Digital Healthcare Transformation
Mohan Rao Tanniru (University of Arizona, USA), Youmin Xi (Xi'an Jiaotong-Liverpool University, China & Xi'an Jiaotong University, China), and Kamaljeet Sandhu (University of New England, Australia)
DOI: 10.4018/978-1-7998-2799-3.ch001
Complexity theory argues for bounded instability to allow organizations to run operations at a regular speed while also allowing them to explore innovations at a faster speed in support of digital transformation. HeXie management theory uses a mix of systems engineering and holism to argue for a theme around which empowered employees can explore and couple the dividends from such explorations to the organizational vision and mission. Authors integrate these two theories and multiple leadership processes (administrative, enabling, and adaptive) around four guiding principles: alignment around theme, dynamism of employees, transitiveness of dividends, and adaptiveness to support organizational growth and capacity building. These principles are used to discuss how digital leadership has guided healthcare transformation both inside and outside a hospital in multiple use cases, thus providing insight for thought leadership in digital health.
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