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What is Learner Satisfaction

Handbook of Research on Practices and Outcomes in E-Learning: Issues and Trends
The online learners will be satisfied whether the online instructional strategy has effectively helped them to meet the course objectives.
Published in Chapter:
Strategies for Providing Formative Feedback to Maximize Learner Satisfaction and Online Learning
Yuliang Liu (Southern Illinois University Edwardsville, USA)
DOI: 10.4018/978-1-60566-788-1.ch009
Abstract
Learner satisfaction and learning is currently a very important topic in online instruction and learning. Blignaut and Trollip (2003) proposed six types of response for providing formative feedback in online courses. These six response types include: Administrative, Affective, Other, Corrective, Informative, and Socratic. The first three types involve no academic content while the last three types are related to academic content. Each type serves a different purpose for online learners. This study is designed to validate how the appropriate use of six response types for providing formative feedback affected learner satisfaction and online learning in an online graduate class at a midwestern university in the summer semester of 2008. Results indicated that all six response types are necessary to ensure maximum online learner satisfaction and effective online learning although each has its different focus. Findings have implications for all other online courses in the future.
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More Results
Evaluating Learner Satisfaction in a Multiplatform E-Learning System
Learner satisfaction is aggregate feelings or affective responses to distinguishable factors while interacting with the e-learning system.
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Instructor Feedback, Learner Satisfaction, and Online Learning
The online learners will be satisfied whether the online instructional strategy has effectively helped them to meet the course objectives.
Full Text Chapter Download: US $37.50 Add to Cart
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