Search the World's Largest Database of Information Science & Technology Terms & Definitions
InfInfoScipedia LogoScipedia
A Free Service of IGI Global Publishing House
Below please find a list of definitions for the term that
you selected from multiple scholarly research resources.

What is Contact Center Ng Bayan

Handbook of Research on Global Challenges for Improving Public Services and Government Operations
A center where citizens can voice their views and opinions on the quality of service provided by all government agencies and offices.
Published in Chapter:
Legal Framework on the Implementation of the Human Resource Management Reforms in the Philippines After the Marcos Era Up to the Duterte Administration
Perfecto G. Aquino, Jr. (Independent Researcher, Philippines), Revenio Cabanilla Jalagat Jr. (Al-Zahra College for Women, Oman), and Mercia Selvia Malar Justin (Xavier Institute of Management and Entrepreneurship, India)
DOI: 10.4018/978-1-7998-4978-0.ch018
This study is aimed at filling the gap and will discuss the overview of both the legal reform processes happening in the public sector of the Philippine government and of recent developments and challenges initiated by the Civil Service Commission of the Philippine government as its Central Personnel Agency. This chapter will cover the years commencing 1986 up to the present dispensation of the Duterte administration where the primary goal is to study and suggest the approaches to reforming the Civil Service system and its decision-making process. It also outlines the discourses on the reform of public service among educators and public officials in the Philippines. Then, it elaborates on the laws and institutional measures introduced for an effective public personnel administration system in the country. A documentary analysis on the successful practices of public personnel administration will be used to evolve on the possible steps/strategies to further enhance the delivery of personnel services of the government sector workforce in the Philippines.
Full Text Chapter Download: US $37.50 Add to Cart
eContent Pro Discount Banner
InfoSci OnDemandECP Editorial ServicesAGOSR