What is Library/Information Service

This chapter focuses on how user satisfaction can be enhanced in library and information centers through the formulation and implementation of effective ICT policies in Nigeria. It describes the benefits of ICT to users especially in the library and information service, failure of the Nigerian National ICT Policy to address ICT needs of library section and the difficulties this would pose to the library and information service in the satisfaction of the user’s needs. The chapter therefore suggests policy line of action that can address this gap. Recommendations geared towards achieving user satisfaction in the library and information service are set forth.