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What is Liquid Communication

Exploring the Relationship Between Media, Libraries, and Archives
The type of communication that can easily go back and forth between the participants involved.
Published in Chapter:
Governance of Liquid Communications in the Botswana Public Sector: Neither Restricted by Time nor Space
Tshepho Mosweu (University of Botswana, Botswana & University of South Africa, South Africa) and Mpho Ngoepe (University of South Africa, South Africa)
Copyright: © 2019 |Pages: 17
DOI: 10.4018/978-1-5225-5840-8.ch004
Botswana government uses ICT to deliver services and communicate with the public to increase access and usage of services. One of the platforms for such communications is social media which generates liquid communication. Liquid communication is defined as a type of communication that can easily go back and forth between participants involved which is neither restricted by time nor space. This can be shared and re-tweeted many times beyond the control of the creating agency, resulting in challenges regarding its management. The question that arises is, How do government agencies ensure governance of such records? Using literature review, this chapter explores governance of liquid communications by Botswana government. The study established that there are no guidelines for managing liquid communications. The chapter recommends that Botswana government should design a governance framework to guide ministries in the management of liquid communication. Failure to regulate this environment would result in trouble for the country such as loss of memory.
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