What is Local Authority

This study evaluated records management practices at a local authority in Zimbabwe, with reference to Zvishavane Town Council in the South Midlands province of Zimbabwe. The purpose of the study was to establish the records management practice to expose the bedevil and recommend the best practice. To achieve the purpose of the study, qualitative research methodology was used through a case study design. Data was collected using interviews, document analysis, and direct observations. The findings of the study revealed that Zvishavane Town Council was practicing records management without a standard written down policy of records management. This led to an ad hoc system of practice in terms of good governance, accountability, and transparency in managing council records. The study recommends that records management at this council be done using a well-documented records management policy.