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Chapter 48

Handbook of Research on ICTs and Management Systems for Improving Efficiency in Healthcare and Social Care

On-line services available in a Website.

Published in Chapter:

Quality of Health Web Sites: Dimensions for a Broad Evaluation Methodology

Álvaro Rocha (Universidade Fernando Pessoa, Portugal) and Patrícia Leite Brandão (Instituto Politécnico do Cávado e Ave, Portugal)

Source Title: Handbook of Research on ICTs and Management Systems for Improving Efficiency in Healthcare and Social Care

DOI: 10.4018/978-1-4666-3990-4.ch048

Abstract

The use of a methodology for the evaluation, comparison, and quality improvement of Health Web Sites is justified by its widespread adoption and visibility to Internet users. Due to the sensitiveness of their content and impact on users, health related sites should be evaluated. This chapter proposes three different dimensions for the development of quality evaluation methodologies of Health Web Sites: contents, services, and technical. The authors consider that these dimensions should be addressed transversally, providing an integrated and better overall evaluation.