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What is Mediated Services

Chapter 8
Handbook of Research on Democratic Strategies and Citizen-Centered E-Government Services
Computer supported services that facilitate the interactions between individuals. In most of the cases mediated services tend to replicate existing human supported services (e-mail-snail mail).
Published in Chapter:
Collective Intelligence in a Computer-Mediated Environment
Luigi Lancieri (University of Lille1, France)
Copyright: © 2015 |Pages: 19
DOI: 10.4018/978-1-4666-7266-6.ch008
Abstract
The role of the computer in the emergence of collective intelligence is most of the time underestimated. Outside the fact that it allows the collaboration between individuals, it modifies the interactions and memorizes the traces of the activity. These specific features lead to computer services becoming full actors of the interaction with their own influence like individuals. The resulting symbiosis effect boosts significantly the outcome of the human collaboration. Thus, the objective of this chapter is to deepen our understanding of these mechanisms in order to improve the management of collective intelligence.
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