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What is Mobile Market

Handbook of Research on Mobility and Computing: Evolving Technologies and Ubiquitous Impacts
Involves all consumption intervenient based on mobile phones use, such as the equipment and telecommunications systems providers and the mobile phone users.
Published in Chapter:
Determinants of Loyalty Intention in Portuguese Mobile Market
Maria Borges Tiago (University of the Azores, Portugal) and Francisco Amaral (University of the Azores, Portugal)
DOI: 10.4018/978-1-60960-042-6.ch021
Our work conceptualizes and highlights the determinants of customers’ loyalty in the Portuguese mobile market. We raise questions about the interrelationships of the cost and values dimensions and the consequences of these relationships on customer satisfaction and trust and consequently loyalty among different operators, addressing some recent models. By organizing and synthesizing the major research streams and tests empirically a conceptual framework through a SEM, with data gather in a survey of Portuguese clients, the present study advances knowledge on the nature of the relative importance of different components of loyalty to mobile communications operators. Some useful preliminary insights were produced related to customers’ retention process in primary mobile operator, which appears strongly related to price/quality, followed by the emotional connection to the operator staff and others clients. Nonetheless, a considerable number of issues were left for future research, including the possibility of extending the investigation to other countries.
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Chinese Smartphone Market Progress and Prospects
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