A process promoted inside an organization in order to achieve similar points of views in relation to business or institutional objectives, mission and or vision. Model alignment significantly enhanced and facilitated using IT technologies.
Published in Chapter:
Assessment of Chronic Health Care through an Internet Consensus Tool
Josep Ma. Monguet (Universitat Politècnica de Catalunya, Spain), Alex Trejo (Onsanity Solutions, Spain), Tino Martí (Excelnets Research Group, Spain), Mireia Espallargues (Agència de Qualitat i Avaluació Sanitàries de Catalunya (AQuAS), Spain & CIBER Epidemiologia y salud Pública (CIBERESP), Spain), Vicky Serra-Sutton (Agència de Qualitat i Avaluació Sanitàries de Catalunya (AQuAS), Spain & CIBER Epidemiologia y salud Pública (CIBERESP), Spain), and Joan Escarrabill (Hospital Clínic de Barcelona, Spain & REDISSEC, Spain)
Copyright: © 2016
|Pages: 20
DOI: 10.4018/978-1-4666-8828-5.ch020
Abstract
“Health Consensus for the Assessment of Chronic Care Programs” (HC-ACP) is an internet based application created to promote and facilitate the participation of health professionals in the definition of a set of indicators for the assessment of chronic care and management of areas of improvement in this field. The first prototype of the application has been applied twice, first in the region of Catalonia, and in a second project in the context of the whole Spanish Health System. HC-ACP has collected contributions from more than 800 health professionals from around Spain including profiles in the fields of management, health care professional, health planning and quality assessment, allowing sharing and aggregate knowledge and clinical experience from a wide range of points of view. After a process of literature review and panel meetings with professionals who proposed a wide list of indicators, the HC-ACP application was used to select a minimum set of indicators following a participative process based on Health Consensus, an online Real Time Delphi method. The first part of this chapter is devoted to expose paradigms that define the interdisciplinary research field of the method, the second part of the chapter presents the Health Consensus method, and finally the third part exposes a detailed description of the HC-ACP application and the followed process. Besides the relevance and utility of the Health Consensus method, the action-research conducted to build the application proves the efficiency and effectiveness of getting health professionals really involved in the processes of defining the models to assess the healthcare system. The online method proposed has been accepted by participants who have expressed high levels of satisfaction during the participation process.