What is Maori

Learning experiences and educational opportunities around the world have been disrupted due to the outbreak of COVID-19. This chapter outlines a case study involving foundation-level students enrolled at an urban university in Aotearoa New Zealand. The case study is designed to gain a deeper understanding of student experiences during this time of crisis. Student narratives are analysed to identify common experiences and gain a clearer understanding of the self-reported factors that students identified as affecting their success, allowing academic and support staff to improve the pre-degree experience for foundation students. Affordable access to connectivity, increased pastoral care, and a digitally responsive curriculum were identified as key considerations to addressing inequities present in a crisis context (COVID-19) within the educational context and wider community.