What is Multi-Channel Information Systems

Today, the PC is only one of many ways to access information resources. Traditional computing technology has become more mobile and ubiquitous and more and more computing tasks are possible to do using new types of mobile devices. According to Siau, Lim, and Shen (2001), the essence of m-commerce (also termed “mobile information systems”) is to reach customers, suppliers, and employees regardless of where they are located and to deliver the right information to the right person(s) at the right time. The ability to develop and evolve usable m-commerce systems is becoming increasingly critical for enterprises.