What is Municipal Webportal

The chapter is based on the results of an international survey of municipal Web portals conducted through a collaboration between the E-Governance Institute at Rutgers-Newark, USA, and the Global E-Policy E-Government Institute at Sungkyunkwan University in Seoul, South Korea. The joint study ranked municipalities worldwide based on their scores in 5 e-governance categories of security and privacy, usability, content, services, and citizen participation. Crucial trends in the development of the municipal Web portal indicate a growing digital divide between cities belonging to the OECD and non-OECD nations and to explain this divide, the relation between e-government service delivery, and quality of life across the globe is examined. Studies on user satisfaction, well-being, and the quality of life under e-government are important so as to understand the societal impact of the use of information and communication technology in public service delivery.