What is Net-Generation

Social networking technologies—such as Wikis, blogs and instant messaging—are increasingly being employed in business settings to support communication, collaboration and knowledge management. In this chapter, the authors discuss how a Wiki was used to facilitate project management in a large system implementation for a decentralized organization. Further, they show how it continues to add value to the organization after the project’s completion, supporting operational management activities while at the same time providing a platform for fostering and promoting innovation. They introduce important implementation considerations for deploying a Wiki in your organization, in addition to sharing observations from our own implementation that saw both successes and failures.