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What is New Public Management (NPM)

Handbook of Research on Overcoming Digital Divides: Constructing an Equitable and Competitive Information Society
A politically-conservative appeal for government to reduce bureaucracy and adopt private sector management practices.
Published in Chapter:
Accountability and Information Technology Enactment: Implications for Social Empowerment
Richard K. Ghere (University of Dayton, USA)
DOI: 10.4018/978-1-60566-699-0.ch028
This chapter focuses on the use of information technology (IT) in government and its possible impacton governance, particularly in terms of addressing the equity concerns of meeting the basic needs of regional subpopulations. In Building the Virtual State, Jane Fountain develops her theory of technology enactment (in essence, a variety of bureaucratic behaviors reacting to IT) and then applies that framework in three case studies in the book. This inquiry examines government IT enactment in various global settings to assess (1) where and how enactment occurs and (2) what, if any, effect enactment has upon governance in particular settings. The first section traces relationships between a nation’s IT development policy and that technology’s potential to promote equity in that society. The next two sections report (respectively) on the study and observations that emerge. A brief case study about the Gyandoot, an intranet system in rural India, examines the reality of e-government as a means to promote social equality. A concluding discussion reviews those observations as they relate to the human initiative in efforts to harness information technology to achieve public goals, especially those intended to improve social wellbeing in poor societies.
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A “New” Public Sector in the Modern Age
A model of governance and a set of management techniques for public administrations based on practices coming mainly from the private sector.
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Towards Digital Governance in UK Local Public Services?
A managerial regime which has had global influence in the management of public services over the past two decades with a focus upon the breaking up of large public sector bureaucracies, the introduction of market like relationships between service providers themselves as with as with service users, and the introduction of market-based mechanisms of incentivisation and reward, in particular for public professionals.
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The Process of Modernization of the Public Accounting Systems in the Central American Countries
Management philosophy which focuses on the change in management practices of the public sector towards more private sector practices, with accountability focusing on results rather than processes.
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E-Governance and the Information Society in Periphery
Refers to new mode of thinking in public management that includes organizational changes within the state with privatization, corporate management, decentralization, regulation and political control.
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Understanding the Dialectic Relationship between Intraand Inter-Organizational Cooperation
A series of beliefs and reforms that attempted to transform the public sector into an image of the private sector. The NPM was based largely on a belief that the private sector was intrinsically more efficient and superior in delivery to the public sector. This argument was and still is highly contested within the academic literature.
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The Social Shaping of Transformational Government
Management ideology with which private-sector business management techniques, performance management systems, benchmarking, autonomization) are introduced in the public sector.
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Digital Public Intrapreneurship and Digital Public Entrepreneurship
paradigm in public administration that introduces private sector practices into the public sector, aiming to increase efficiency, effectiveness, and responsiveness through market-based mechanisms, decentralization, and a focus on results and customer service. It marks a shift from traditional bureaucracy to a more businesslike approach to governance.
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Democratic E-Governance
Neo-liberally oriented public management doctrine based on a market-oriented view stating that, instead of direct political control and hierarchies, public organizations should rely on indirect control—that is, market-based coordination—in the interaction between public organizations and their environments. It emphasizes the efficiency and effectiveness of public organizations, customer focus in provision of public services, and market-based conditioning frameworks, such as privatization, competition, and contracting out.
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