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What is One-Stop-Government

Chapter 13
Handbook of Research on E-Planning: ICTs for Urban Development and Monitoring
The combined delivery of services for the public administrations customers. Citizens and businesses can access and use public services with few or only one visit to the public administration. The customers should not have to deal with the structure of an organization in order to identify the correct contact responsible for their matter. Rather the organization appropriates a single point of contact.
Published in Chapter:
Portals as a Tool for Public Participation in Urban Planning
Jens Klessmann (Fraunhofer Institute for Open Communication Systems (FOKUS), Germany)
Copyright: © 2010 |Pages: 16
DOI: 10.4018/978-1-61520-929-3.ch013
Abstract
In this article it will be shown how different general types of portals can be utilized to foster public participation processes in urban and regional planning. First portals and the objectives of their use in the public sector are explained. This happens before the background of different concepts of administrative reform and a transition of government to an electronic manner. Then public participation will be described and different categories thereof are presented. This part forms the basis for the delineation of electronic participation in urban planning. Finally the already introduced general portal types will be applied to distinguish several kinds of participation portals.
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