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What is Operational Support

Handbook of Research on End-to-End Cloud Computing Architecture Design
A component of a cloud which provides the services that maintain the cloud management platform (managed from). Included are services such as monitoring, problem management, change management and backup/recovery. This may also extent to managing the “managed to” environment in the case of a managed cloud service.
Published in Chapter:
Cloud Build Methodology
Richard Ehrhardt (IBM, Australia)
DOI: 10.4018/978-1-5225-0759-8.ch006
Abstract
The cloud build methodology chapter provides an introduction to the build methods for hybrid clouds. It does this by first introducing the concept of a hybrid cloud and the different types of services provides by clouds. It then overviews the components of hybrid clouds and how these components get incorporated into the design. It takes a brief look at the cost drivers with building a cloud to provide background with design decisions to be made. With the background on the design, it takes the reader through the build of a hybrid cloud and how automation can be used to reduce the cost. Lastly, it takes a brief look at a possible direction of cloud builds.
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